1. Information We Collect

The information we collect depends on how you interact with Host Zora and which products or services you use.

Personal and Account Information

We may collect information such as:

• Full name
• Business or organisation name
• Email address
• Telephone number
• Billing address
• Account details
• Customer and service information
• Support communications
• Order information
• Invoice and billing information

Payment and Transaction Information

When you purchase a service, we may process information relating to:

• Payments
• Transactions
• Billing status
• Selected payment method
• Refunds
• Invoice history
• Payment confirmations

Technical Information

When you access our website, Client Area, hosting platform, or other services, we may automatically collect technical information including:

• IP address
• Browser type and version
• Device information
• Operating system
• Login activity
• Date and time of access
• Server and security logs
• Website usage information
• Referring pages or websites
• Security and authentication information

Service Information

Depending on the services purchased, we may process information relating to:

• Domain names
• Web hosting accounts
• WordPress hosting accounts
• Email hosting accounts
• Windows VPS services
• IP addresses
• SSL certificates
• Website files and databases
• Service configurations
• Website migrations
• Backups
• Technical support requests

2. How We Collect Personal Information

We may collect personal information when you:

• Visit the Host Zora website.
• Create a Host Zora account.
• Place an order.
• Purchase or renew a service.
• Register, renew, or transfer a domain.
• Purchase hosting, email, VPS, or SSL services.
• Request website design or development services.
• Submit a support ticket.
• Contact us through our website.
• Contact us by email.
• Request technical support.
• Participate in promotions.
• Provide feedback or communicate with us.

Certain information may also be collected automatically through cookies, server logs, security systems, analytics technologies, session technologies, and similar tools.

3. How We Use Your Information

Host Zora may use personal information to:

• Create and administer customer accounts.
• Process and manage orders.
• Provide hosting and digital services.
• Provision and maintain Windows VPS services.
• Register and manage domain names.
• Provide Email Hosting and SSL services.
• Process payments, invoices, renewals, and refunds.
• Provide customer and technical support.
• Communicate important service information.
• Send billing and renewal notifications.
• Diagnose and resolve technical problems.
• Maintain service and account security.
• Detect and prevent fraud, spam, abuse, and unauthorised activity.
• Improve our website, products, and services.
• Analyse website and service performance.
• Maintain business and accounting records.
• Establish, exercise, or defend legal claims.
• Comply with applicable legal, regulatory, tax, and accounting obligations.

We will not use personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted or required by applicable law.

4. Consent and Permitted Processing

Where required by applicable Canadian privacy law, Host Zora obtains appropriate consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied, subject to applicable legal requirements.

In certain circumstances, personal information may also be collected, used, retained, or disclosed without consent where permitted or required by law.

This may include situations involving:

• Providing services requested by the customer.
• Processing transactions.
• Fraud prevention and security.
• Compliance with legal obligations.
• Accounting and tax requirements.
• Investigations permitted by law.
• Responding to valid legal or regulatory requests.

Where processing depends on consent, you may withdraw consent, subject to legal, contractual, or operational restrictions and reasonable notice.

5. Payments and Billing Information

Payments may be processed through third-party payment service providers.

Those providers may receive information required to:

• Process transactions.
• Authorise or verify payments.
• Prevent payment fraud.
• Process refunds.
• Manage recurring or authorised payments.
• Meet financial or regulatory requirements.

Host Zora does not generally store complete payment card numbers or card security codes on its own systems.

Payment providers process information according to their own privacy policies, security standards, and legal requirements.

6. Domain Registration Information

When you register, transfer, renew, or manage a domain through Host Zora, certain information may need to be provided to domain registrars, registries, verification providers, or other relevant domain service providers.

This may include:

• Registrant information
• Contact details
• Administrative information
• Technical information
• Domain ownership information
• Verification information

Domain registration information may also be processed according to the rules and privacy practices of the applicable registrar or registry.

7. Hosting, Email and VPS Data

When providing hosting, email, VPS, and related infrastructure services, Host Zora or its infrastructure providers may process data stored or transmitted through those services.

This may include:

• Website files
• Databases
• Email data
• Server logs
• IP addresses
• Backup data
• Configuration information
• Security logs

Customers are responsible for ensuring that personal information they upload, store, transmit, or otherwise process using Host Zora services is handled lawfully.

Depending on the nature of the service and customer relationship, Host Zora may process certain information on behalf of customers in order to provide hosting or infrastructure services.

8. Sharing Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate Host Zora and provide the services purchased by our customers.

Recipients may include:

• Data centre and infrastructure providers
• Hosting and server providers
• Domain registrars and registries
• SSL certificate providers
• Payment processors
• Fraud prevention services
• Security providers
• Email service providers
• Analytics providers
• Software providers
• Technical service providers
• Professional advisers
• Accounting or financial service providers
• Government, regulatory, or law-enforcement authorities where legally required

9. International Data Transfers

Host Zora provides online services that may rely on data centres, infrastructure providers, payment processors, domain registrars, software platforms, or other service providers located outside Canada.

As a result, personal information may be processed, stored, or accessed in jurisdictions outside Canada.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement, regulatory, or government authorities in accordance with applicable law.

Where appropriate, Host Zora takes reasonable steps to select service providers and contractual arrangements intended to provide appropriate protection for personal information.

10. Cookies and Similar Technologies

Host Zora may use cookies and similar technologies to operate, secure, personalise, analyse, and improve our website and services.

Cookies may be used for:

• Essential website functionality
• Customer login sessions
• Client Area functionality
• Website security
• Remembering user preferences
• Shopping cart and checkout functionality
• Analytics and performance measurement
• Understanding how visitors interact with our website

Where applicable law requires consent for particular cookies or similar technologies, we will seek appropriate consent.

Please refer to our Cookie Policy for additional information.

11. Analytics

We may use analytics technologies or services to understand how users interact with our website and to improve performance, reliability, content, and user experience.

Analytics information may include:

• Pages visited
• Approximate location derived from IP information
• Device information
• Browser information
• Referral source
• Website interaction information
• General usage information

12. Marketing Communications

Host Zora may send operational communications necessary to administer customer accounts and services.

These communications may include:

• Service notifications
• Security alerts
• Invoice notifications
• Renewal reminders
• Account notices
• Support communications
• Service status information

These operational communications are different from promotional marketing messages.

Marketing communications will be sent in accordance with applicable Canadian requirements, including consent and unsubscribe requirements where applicable.

You may unsubscribe from promotional marketing emails by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing does not prevent Host Zora from sending essential account, billing, security, support, or service communications.

13. Data Security

Host Zora uses reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Security measures may include:

• Encrypted connections
• Access controls
• Authentication controls
• Server security measures
• Network monitoring
• Security logging
• Restricted administrative access
• Malware and abuse prevention measures
• Fraud prevention controls

Customers remain responsible for protecting their own passwords, login credentials, websites, devices, applications, and account access.

14. Privacy and Security Incidents

If Host Zora becomes aware of a privacy or security incident affecting personal information under our responsibility, we will assess the incident and take reasonable and appropriate action.

Where required by applicable law, Host Zora may notify affected individuals, privacy regulators, government bodies, or other appropriate parties.

15. Data Retention

Host Zora retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or for a longer period where required or permitted for legal, tax, accounting, fraud-prevention, security, contractual, or dispute-resolution purposes.

Retention periods may vary depending on:

• The type of information
• The service provided
• The status of the customer account
• Contractual requirements
• Legal and tax requirements
• Fraud-prevention requirements
• Security considerations

When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymised where appropriate.

Some information may remain temporarily within backup systems until those backups are overwritten or deleted through normal retention processes.

16. Your Privacy Rights

Depending on the circumstances and applicable privacy law, you may have rights regarding personal information held about you.

These may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask questions about how your information is collected, used, or disclosed.
• Withdraw consent where processing depends on consent, subject to legal or contractual limitations.
• Raise a concern regarding our handling of personal information.
• Request deletion or closure of certain account information where legally and operationally appropriate.

Certain information may need to be retained despite a request where retention is required by law or reasonably necessary for accounting, taxation, fraud prevention, security, dispute resolution, or other legitimate legal requirements.

To make a privacy request, contact: support@hostzora.com

We may request reasonable information to verify your identity before processing certain privacy requests.

17. Privacy Complaints

If you have concerns regarding how Host Zora collects, uses, stores, protects, or discloses personal information, please contact us first so that we can review and respond to your concern.

Depending on the circumstances and applicable law, you may also have the right to raise a concern or complaint with an applicable Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada where it has jurisdiction.

18. Children's Privacy

Host Zora services are primarily designed for adults, businesses, professionals, and organisations.

We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or contrary to applicable law.

Where a service is purchased or used on behalf of a minor, appropriate involvement or authorisation from a parent, legal guardian, or other authorised person may be required.

19. Third-Party Websites and Services

The Host Zora website may contain links to websites, services, software, platforms, or resources operated by independent third parties.

Host Zora does not control the privacy practices, security measures, content, or policies of independent third-party websites or services.

We recommend reviewing the privacy policy of a third-party service before providing personal information to that service.

20. Business Changes

If Host Zora is involved in a merger, acquisition, financing, reorganisation, restructuring, sale of assets, business transfer, or similar transaction, relevant personal information may be transferred as part of that transaction where permitted by applicable law.

Any transferred personal information will remain subject to applicable privacy and data protection requirements.

21. Changes to This Privacy Policy

Host Zora may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, security practices, legal requirements, or regulatory requirements.

The revised Privacy Policy will be published on this page and the Last Updated date will be updated accordingly.

Where appropriate or legally required, material changes may also be communicated through additional channels.

22. Contact Us

If you have questions regarding this Privacy Policy, the personal information we hold, or a privacy-related request or concern, please contact Host Zora.