1. About Host Zora

Host Zora is a Canada-based hosting and digital services provider operating from Toronto, Ontario.

Our services may include:

• Shared Web Hosting
• WordPress Hosting
• Email Hosting
• Windows VPS Hosting
• Domain Registration, Transfer and Renewal
• SSL Certificates
• Website Design and Development
• Website Optimisation
• Other hosting and digital services offered through our website

The availability, specifications, pricing, server location, limits, features, and eligibility requirements of individual services may vary and will be displayed or communicated at the time of purchase.

2. Eligibility and Acceptance

By creating an account, placing an order, or using Host Zora services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate, current, and complete.
• You will comply with all applicable laws and regulations.
• You accept these Terms and any additional policies applicable to the service you purchase.
• You are responsible for activities performed through your account.

If you purchase services on behalf of a business, corporation, organisation, or other legal entity, you confirm that you have authority to accept these Terms on behalf of that entity.

3. Account Registration and Security

Certain Host Zora services require a customer account.

Customers are responsible for:

• Providing accurate account information.
• Maintaining current billing and contact information.
• Protecting account usernames and passwords.
• Protecting hosting, email, VPS, and control-panel credentials.
• Preventing unauthorised access to their account.
• Reviewing account activity where appropriate.

You must notify Host Zora promptly if you believe that your account, password, payment details, or service credentials have been compromised.

4. Orders and Service Provisioning

Services are normally provisioned after successful payment and completion of any verification that Host Zora reasonably considers necessary.

Activation times may vary depending on the type of service ordered. Domains, SSL certificates, VPS services, licences, custom configurations, and manually provisioned services may require additional processing time.

Host Zora may delay, review, reject, or cancel an order where reasonably necessary because of:

• Payment verification
• Suspected fraud
• Security concerns
• Incorrect customer information
• Product availability
• Technical limitations
• Legal or regulatory requirements

5. Customer Responsibilities

Customers must use Host Zora services responsibly and lawfully.

• Customers are responsible for content hosted through their accounts.
• Customers must maintain their websites and applications appropriately.
• CMS platforms, themes, plugins, scripts, and applications should be kept secure and updated.
• Customers are responsible for maintaining secure passwords and service credentials.
• Customers should maintain independent copies of important data.
• Customers must ensure that their content and activities comply with applicable law.
• Customers must use properly licensed software.
• Customers must not negatively affect other customers or Host Zora infrastructure.

6. Acceptable Use

Host Zora services must not be used for illegal, fraudulent, abusive, harmful, malicious, or disruptive activities.

Prohibited activities include, but are not limited to:

• Spam or unsolicited bulk messaging
• Phishing websites or communications
• Credential theft
• Malware, ransomware, viruses, or malicious software
• Hacking or attempted unauthorised access
• DDoS attacks or network abuse
• Malicious botnets
• Fraudulent or deceptive websites
• Illegal content or activities
• Copyright infringement
• Distribution of stolen or unauthorised materials
• Attempts to bypass security controls
• Activities that harm server or IP reputation
• Excessive or abusive resource consumption
• Any activity prohibited under applicable law

Host Zora may investigate, restrict, suspend, or terminate services where prohibited or abusive activity is reasonably suspected or detected.

7. Shared Hosting and Fair Usage

Shared hosting operates within an environment where computing and network resources are shared among multiple customers.

Customers must not use shared hosting in a way that causes unreasonable or excessive use of CPU, RAM, disk I/O, databases, email resources, network resources, storage, or other shared infrastructure.

Where excessive usage affects platform stability or other customers, Host Zora may request optimisation, apply reasonable restrictions, recommend an upgrade, migrate the account to a more suitable service, or temporarily restrict the affected service.

8. Windows VPS Services

Windows VPS services provide virtual server resources according to the specifications displayed at the time of purchase.

Customers are responsible for reviewing the applicable CPU, RAM, storage, server location, operating system, pricing, software requirements, and intended usage before purchasing.

Customers are responsible for securing VPS credentials, Remote Desktop access, installed applications, licences, configurations, and backups unless a specific managed service states otherwise.

Windows VPS Refunds

9. Email Hosting

Email Hosting is intended for legitimate personal and business communications.

Email services must not be used for:

• Spam
• Unsolicited bulk email
• Purchased mailing lists
• Phishing
• Fraudulent communications
• Malware distribution
• Other abusive email activities

Email delivery cannot be guaranteed because successful delivery may depend on third-party mail servers, spam filters, IP reputation, DNS configuration, and systems outside Host Zora's control.

10. Domain Registration and Management

Domain registration, renewal, and transfer services are subject to the requirements and policies of applicable registrars and domain registries.

Customers are responsible for checking domain spelling, maintaining accurate registration information, monitoring expiry dates, and completing renewal payments within the required time.

Domain registrations, renewals, transfers, redemption fees, and other domain-related charges are generally non-refundable once submitted or processed.

11. SSL Certificates

SSL certificates may be supplied through third-party certificate authorities or service providers.

SSL-related charges may be non-refundable after processing has started, a certificate has been issued, or third-party costs have been incurred.

12. Website Design and Development

Website design, development, optimisation, custom coding, and related professional services are provided according to the agreed project scope.

Customers must provide required content, information, credentials, approvals, feedback, and other project materials within reasonable timeframes.

Work outside the agreed scope may result in additional charges. Professional services may become non-refundable once work has commenced.

13. Payments, Billing and Taxes

Services must be paid according to the billing cycle selected during checkout or otherwise agreed with Host Zora.

• Charges are generally payable in advance.
• Applicable Canadian federal or provincial taxes may be charged where required.
• Outstanding invoices may result in service restriction or suspension.
• Prices may change from time to time.
• Promotional prices may apply only to the initial billing period.
• Renewal prices may differ from introductory prices.

Payments may be processed through third-party payment processors. Customers are also subject to any applicable terms of those payment providers.

14. Automatic Renewals

Certain Host Zora services may automatically renew where automatic billing is enabled and a valid payment method is available.

Customers are responsible for monitoring renewal dates, maintaining valid billing information, reviewing invoices, and cancelling unwanted services before their renewal date.

15. Cancellation

Customers may request cancellation through the Host Zora Client Area or through another cancellation method specifically provided by Host Zora.

Cancellation may be requested immediately or at the end of the current billing period where these options are available.

16. 30-Day Money-Back Guarantee

Host Zora offers a 30-day money-back guarantee for eligible first-time purchases of qualifying hosting services.

Unless otherwise stated, this guarantee applies to:

• Shared Web Hosting
• WordPress Hosting

A qualifying refund request must be submitted within 30 calendar days of the original purchase date.

The guarantee does not automatically apply to renewals, upgrades, add-ons, domains, SSL certificates, Email Hosting, development work, licences, or other third-party products.

17. Non-Refundable Services

Unless expressly stated otherwise or required by applicable law, the following may be non-refundable after registration, processing, provisioning, activation, licensing, or commencement of work:

• Windows VPS services
• Domain registrations and renewals
• Domain transfers and restoration fees
• SSL certificates
• Email Hosting
• Dedicated IP addresses
• Windows and software licences
• Control-panel licences
• Third-party products
• Setup and provisioning fees
• Website design and development
• Custom coding
• Website optimisation
• Completed professional services
• Renewal payments

18. Promotional Offers and Discounts

Host Zora may offer promotional pricing, coupon codes, introductory pricing, or other special offers subject to specific conditions.

Promotional discounts do not normally extend or restart an applicable refund period and do not make an otherwise non-refundable service refundable.

19. Backups and Customer Data

Host Zora may provide backup functionality with certain hosting services.

Unless a specific backup guarantee is expressly included with a service, backups are provided on a reasonable-efforts basis.

Customers remain responsible for maintaining their own independent backups of important websites, databases, emails, files, and business data.

20. Service Availability

Host Zora aims to provide reliable and secure services but does not guarantee uninterrupted or error-free availability.

Interruptions may occur because of maintenance, hardware or software failures, network issues, security incidents, DDoS attacks, data-centre issues, upstream provider failures, or other circumstances outside our reasonable control.

21. Third-Party Services

Some Host Zora services rely on third-party infrastructure providers, data centres, domain registrars, registries, payment processors, software providers, certificate authorities, network providers, and licensing companies.

Host Zora is not responsible for third-party outages, restrictions, policy changes, or failures outside our reasonable control.

22. Security

Host Zora may implement reasonable security measures designed to protect its systems, customers, networks, and infrastructure.

Where suspicious or malicious activity is detected, Host Zora may investigate, restrict access, block traffic, isolate services, suspend accounts, or request corrective action.

23. Suspension and Termination

Host Zora may suspend or terminate services where:

• Payment remains overdue.
• These Terms are violated.
• Fraud is reasonably suspected.
• Abuse complaints are received.
• A significant security threat exists.
• Illegal activity is detected.
• A service adversely affects network or server stability.

24. Data After Cancellation or Termination

Customer data associated with a cancelled or terminated service may be permanently deleted after the applicable retention period.

Customers are responsible for retrieving all required data before termination. Host Zora does not guarantee recovery after data has been deleted.

25. Intellectual Property

Host Zora retains its rights in its website content, branding, graphics, systems, documentation, software, and other intellectual property unless otherwise stated.

Customers retain ownership of content uploaded to their hosting services, subject to applicable law and third-party rights.

26. Privacy and Data Protection

Host Zora processes personal information in accordance with its Privacy Policy and applicable Canadian privacy and data protection requirements.

Customers who use Host Zora services to collect or process personal information are responsible for ensuring that their own activities comply with applicable privacy laws.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Host Zora will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of or inability to use our services.

This may include loss of revenue, profit, business opportunities, data, reputation, website traffic, or customer enquiries.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

28. Indemnification

To the extent permitted under applicable law, customers agree to be responsible for claims, liabilities, losses, damages, or reasonable costs resulting from their unlawful use of Host Zora services, violation of these Terms, infringement of third-party rights, or malicious activity carried out through their account.

29. Force Majeure

Host Zora will not be responsible for failure or delay caused by events outside its reasonable control, including major internet outages, natural disasters, power failures, cyberattacks, telecommunications failures, government actions, data-centre incidents, network failures, war, civil unrest, or third-party infrastructure failures.

30. Changes to Services and Pricing

Host Zora may modify service features, specifications, limits, infrastructure, or pricing where reasonably necessary.

Where practical, reasonable notice may be provided for significant changes affecting an existing paid service.

Renewal prices may differ from introductory, promotional, or previously paid prices.

31. Changes to These Terms

Host Zora may update these Terms from time to time to reflect changes to services, technology, business operations, policies, legal requirements, or regulatory requirements.

The latest version will be published on the Host Zora website and the “Last Updated” date will be revised accordingly.

32. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein.

Subject to any mandatory consumer-protection rights or other jurisdictional requirements under applicable law, disputes relating to these Terms or Host Zora services will be subject to the jurisdiction of the courts located in Ontario, Canada.

33. Contact Us

If you have questions regarding these Terms of Service, billing, cancellations, refunds, or Host Zora services, please contact us.